Terms & Conditions

CHECK IN – AFTER 3PM. CHECK OUT – BEFORE 10AM OR YOU WILL BE CHARGED AN ADDITIONAL NIGHTS STAY.

LATE ARRIVALS – IF YOU WILL BE ARRIVING AFTER 5PM OR ARE HELD UP PLEASE CALL OUR 24HR NO 07749 060735.

BOOKING CONDITIONS

Sandgreen Caravan Park is a family park catering for Caravan Holiday Homes and Caravan Hire Fleet.  Our guests’ enjoyment and safety is paramount and therefore we ask you to read the following Terms and Conditions before making your booking.

We reserve the right to ask guests who contravene these terms and conditions or, who in any other way are behaving in a manner likely to cause distress or nuisance to other visitors to leave the park immediately.  In these circumstances the holiday ceases and we shall not be liable for any extra costs incurred by you.  We would ask that you familiarise yourself with our booking conditions and contact us if you have any queries whatsoever.

Deposits and Balances
A 50% non-refundable booking deposit is payable for each booking.  The full balance is due one month prior to arrival.  If the full balance is not received by this date, your booking will automatically be cancelled and you will forfeit your deposit.  A £76 security deposit will also be payable at time of paying the full balance.  This deposit will be refunded to you in full within 7 days of your departure, following an inspection and inventory check of the caravan.

This Contract
This Contract is with Sandgreen Caravan Park.  A contract exists as soon as we have issued our confirmation and you should please check this carefully to see that it reflects your wishes.  Please inform us of any discrepancy within 7 days unless your holiday is to start within 14 days in which case you should inform us within 24 hours.  The terms contained in this contract do not affect your statutory rights.

The Price of the Holiday
Once you have made your booking and paid a deposit of 50% the price of the holiday will not be subject to any change unless the rate of VAT changes.  The balances of the price of your holiday must be paid one month prior to arrival.

Cancellation of the Holiday by you
In the event of a cancellation all deposits are non-refundable.  Refunds on cancellation, up to 28 days before holiday is due to commence – full balance less deposit, after 28 days before holiday is due to commence - NO REFUND.  We strongly advise you take out the appropriate travel insurance.

Change or cancellation of the Holiday by us
If we are unable to provide the booked holiday and have had to cancel before the holiday is due to start, you are entitled to a full refund of the money you have paid.

Holiday Behaviour Standards and Termination
All visitors must adhere to Sandgreen Caravan Park Rules.  A copy of these is given upon check in at Reception.

Health and Safety
We take the wellbeing and safety of our guests very seriously and we ask that you comply with the following:

  1. The speed limit on the park is 10 mph.
  2. All vehicles must conform to the Road Traffic Act and have current tax, MOT and insurance.  The provisions of the Highway Code apply to the roads on the park.
  3. Guests are not allowed to bring lorries or other commercial vehicles on to the park.  This includes towing vehicles.
  4. No recreational vehicles can be used on the park.  This includes motorised scooters.
  5. No mechanical or repair work is to be undertaken on the park.
  6. Only two cars, or one car and one boat, can be parked at any pitch, at any time. All other cars whether they belong to you or a visitor are required to be parked in the car park.  You must not park on any roadsides.
  7. In the unlikely event of a natural disaster or emergency requiring implementation of the park’s Emergency Action Plan you will be notified by the Park Warden.
  8. Please make yourself aware of the nearest fire point located at the front of the caravans by the road and the nearest fire assembly point is the bin bay to the right of the caravan.

Our full Health and Safety Policy and Emergency Action Plans are available for inspection in Reception.

Dogs and other pets
If you bring your dog with you when you stay with us we ask that you:

  1. Keep the dog on a short lead and under control at all times whilst on the Park.  Well behaved, controlled dogs can be off the lead on the BEACH between 9pm and 8am
  2. Clean up after your dog
  3. Do not leave your dog unattended at any time in the holiday home
  4. We reserve the right to require that the owner removes their dog, or any other pet, from the park if it is a nuisance or danger to other guests.

General

  1. Open fires and ground level barbeques are not permitted.
  2. The use of generators is not permitted.
  3. Cutting or damaging trees and other vegetation is strictly prohibited and the natural conditions are not to be disturbed.  This includes tying ropes to, or driving nails into trees.
  4. Please note that should you wish to extend your stay beyond the booked dates there is no guarantee that the same caravan will be available.
  5. It is regretted that no refunds can be given if guests depart prior to the end of the booked holiday.  Unless they do so as the result of the breach of some obligation on our part which would justify cancelling the holiday.
  6. The prices listed include VAT.
  7. The information supplied on the Booking Form will be stored on computer for administrative purposes. Under no circumstances will this information be provided to a third party.  We may from time to time wish to send you news of special offers on our park.  If you wish to receive any communication from us please annotate the appropriate box on the booking form.  For the purposes of the General Data Protection Regulation 2018 the signing of the Declaration on the Booking Form signifies your assent to these terms.

Complaints
If you have a complaint about anything during your holiday please raise it with a member of our staff immediately and if you wish to pursue it following your departure please write to us within 28 days of your departure.  However, we do suggest that you try and complete a report about the complaint while you are on holiday.  This does not affect your statutory rights.

Forgotten Something?
If, when you get home, you find you have left something with us, please don’t panic.  Give us a call and we will see if we have it.  If we do we will pack it up for you and you can organise for a courier to collect it.  There is no charge for this service.  Unfortunately, due to the complexities for Royal Mail parcel service it is not possible for us to pack and post items.  We would however be more than happy to hold them for you for your next visit.

Liability
Sandgreen Caravan Park cannot accept responsibility for temporary non-function of facilities or for theft, damage or injury, howsoever caused.  All persons, cars and vehicles of any description together with their contents enter the park at the owner’s risk. The Park Warden reserves the right to refuse entry or request customers to leave.

WEBSITE TERMS & CONDITIONS

These terms and conditions govern your use of www.sandgreencaravanpark.co.uk (this website).

By using this website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, you should not use this website.

Copyright
Content on this website may be viewed, downloaded for caching purposes only, and printed for your own personal use, subject to the restrictions below.

You must not:

  1. republish material from this website (including republication on another website);
  2. reproduce, duplicate or copy material from this website for a commercial purpose;

Disclaimers and limitations of warranties and liability
We endeavour to ensure that the information on this website is correct and that the material on the website is kept up-to-date as possible. However, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the extent permitted by law, we will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of this website.

Variation
The terms and conditions of this website may be revised from time to time and the current version displayed on this page.  The revised terms and conditions will apply from the date of publication on this website.

Governing Law
These terms and conditions shall be governed by and construed in accordance with Scottish law and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the Scottish courts.