Guests should open all windows in the unit and return the keys to reception. Guests, before leaving the site, should confirm with reception that they have opened all windows in the accommodation and confirm that no one in their party has had any symptoms of COVID-19 during their stay with us.
General
Accommodation units will be provided with additional items, such as bin liners, toilet rolls, hand sanitiser, antibacterial wipes, etc. to ensure guests have ample supplies during their stay.
Towels and bed linen will not be provided in the units to minimise the risk to both our guests and staff. Guests will arrange to bring their own bed linen and towels.
All loose items and decorative items will be removed from the accommodation to avoid unnecessary touch points.
Office and Park Amenities
The office will still be open 7 days a week however, there should be no visits to the office unless it is absolutely necessary and all queries should be dealt with by email or over the phone.
If guests do need to visit the office, we will be providing hand sanitiser outside the office to use before entering and protection screens will be installed to protect both our customers and staff. Customers must wear face coverings when visiting the office
The laundrette is now open. Please, as usual, come into reception to purchase your tokens. The door is worked with a keycode entry system, when you purchase a token you will be given the code. To work in a safe environment, only one customer can use this facility at a time. We will leave sanitiser and paper towels in the laundry and ask that you wipe down every surface before you leave. Please DO NOT allow anybody else to enter while you are using the laundry.
Unfortunately we will no longer be operating the DVD and book library.
The outdoor gym will be open, this will be sanitised once a day. Please note, customers can use the outdoor gym, however do so at their own risk.
Social Distancing
Signage will be installed requesting guests to maintain social distancing on and around the park, footpaths and the beach at all times.
UPDATED GOVERNMENT GUIDELINES – 10th September 2020
OUTDOORS - From 14th September 2020, you can now meet up to one other household, with a maximum of 6 people in total, while still adhering to social distancing.
INDOORS – From 14th September 2020, you can now meet up to one other household, with a maximum of 6 people in total.
This means that you can still have friends and family visit and stay in your holiday accommodation providing you follow the guidelines above. We will still require the names and contact details of all people who will be staying in, or even just visiting, your holiday accommodation to comply with the Track & Trace system so please let us have a note of these details before arriving on the park.
Face Coverings – Face coverings will be mandated for customers and staff indoors. You must wear a face covering when visiting the office, our reception staff will also be wearing face coverings when speaking to customers in the office
Children will be supervised at all times to ensure they do not, albeit inadvertently, break the social distance rule.
Repairs and Holiday Accommodation Maintenance
Any call outs relating to repairs or any other issues will be assessed in the first instance to decide on the level of risk to our guest and our member of staff before proceeding with any repairs or visiting any holiday accommodation.
Where possible, any maintenance will be dealt with remotely and virtually using emails, over the telephone and via FaceTime.
If we do need to visit a holiday accommodation unit to assess an issue or to complete a repair, we will arrange a time for a member of staff to visit the accommodation and do this however, guests will have to vacate the accommodation for 1 hour before the appointment, opening all windows before they leave, to allow our staff to enter the unit safely. All staff members will have full Protective Clothing on whilst visiting any accommodation.
If a replacement inventory item is required, this will be sourced, sanitised, bagged and left outside the accommodation for the guest to collect.
Feeling Unwell While on Holiday with Us
We hope you enjoy your holiday with us and remain fit and well throughout, however, if you do start to feel unwell and have or suspect you are having symptoms of COVID-19, please inform reception of this immediately.
You should immediately self isolate in the holiday accommodation and request a test by calling NHS 111. If you are confirmed to have COVID-19, you should inform reception of this immediately and return home if possible using private transport and not stopping anywhere on the journey. Unfortunately, in these circumstances, we are unable to refund the price of your holiday.
If you cannot reasonably return home (for example if you are not well enough to travel or do not have the means to arrange transport) you should inform us of this immediately and discuss your circumstances with an appropriate health care professional and, if necessary, the Local Authority.
Other guests in the same unit should self isolate in the holiday accommodation. If the diagnosis is then confirmed, they should also return home for any remaining part of their 7 day isolation period, subject to them being able to do so safely.
If you cannot reasonably return home, this will obviously have a knock on effect to the next bookings in your accommodation unit meaning that we might have to cancel other holiday bookings at short notice.
If we have other empty accommodation that we can move our next bookings into, guests will only be charged for the additional nights they stay on the park.
If we are fully booked and do not have any other accommodation to move our next bookings to, guests will be charged for any bookings we need to cancel due to them self isolating.
Guests should follow Government Guidance on dealing with possible or confirmed COVID-19 cases. Once you (and if appropriate other guests/family in the accommodation unit) have finished the required self isolation period and are no longer symptomatic, you should return to your main residence and continue to follow the Government Guidance on self isolation, household isolation and social distancing.
Sales Stock
All of our stales stock will be listed on our Website and this will include photos, pricing, pitches, etc. This will be kept up to date.
Viewings will be strictly by appointment only, with a maximum of three units available at any one appointment. Marketing material such as brochures, sales particulars, etc will be sent by email.
When viewing, only one group will be allowed into the unit at a time. The holiday home will be opened and our staff member will stand outside. Hand sanitiser and gloves will be provided for guests to use and put on before entering the unit. Bedrooms and shower rooms will be cordoned off to help keep the unit clean by reducing the number of available touch points however, the rooms will still be viewable from the hallway.
Updates on Government Guidance
Customers will be provided with up-to-date, accurate and timely information on any additions and/or changes to the Government Guidance
Guidance is given to guests if they or a family member start to feel unwell or suspect they have COVID-19. Guests will alert reception to this immediately.
GENERAL PARK RULES
The speed limit on the park is 10 mph.
All vehicles must conform to the Road Traffic Act and have current tax, MOT and insurance. The provisions of the Highway Code apply to the roads on the park.
Guests are not allowed to bring lorries or other commercial vehicles on to the park. This includes towing vehicles.
No recreational vehicles can be used on the park. This includes motorised scooters.
No mechanical or repair work is to be undertaken on the park.
Only two cars, or one car and one boat, can be parked at any pitch, at any time. All other cars whether they belong to you or a visitor are required to be parked in the car park. You must not park on any roadsides.
In the unlikely event of a natural disaster or emergency requiring implementation of the park’s Emergency Action Plan you will be notified by the Park Warden.
Please make yourself aware of the nearest fire point located at the front of the caravans by the road and the nearest fire assembly point is the bin bay to the right of the caravan.
Our full Health and Safety Policy and Emergency Action Plans are available for inspection in Reception.
Open fires and ground level barbeques are not permitted.
The use of generators is not permitted.
Cutting or damaging trees and other vegetation is strictly prohibited and the natural conditions are not to be disturbed. This includes tying ropes to, or driving nails into trees.
Dogs and other pets
If you bring your dog with you when you stay with us we ask that you:
Keep the dog on a short lead and under control at all times whilst on the Park. Well behaved, controlled dogs can be off the lead on the BEACH between 9pm and 8am
Clean up after your dog
Do not leave your dog unattended at any time in the holiday home
We reserve the right to require that the owner removes their dog, or any other pet, from the park if it is a nuisance or danger to other guests.
BOOKINGS - GENERAL
Please note that should you wish to extend your stay beyond the booked dates there is no guarantee that the same caravan will be available.
It is regretted that no refunds can be given if guests depart prior to the end of the booked holiday. Unless they do so as the result of the breach of some obligation on our part which would justify cancelling the holiday.
The prices listed include VAT.
The information supplied on the Booking Form will be stored on computer for administrative purposes. Under no circumstances will this information be provided to a third party. We may from time to time wish to send you news of special offers on our park. If you wish to receive any communication from us please annotate the appropriate box on the booking form. For the purposes of the General Data Protection Regulation 2018 the signing of the Declaration on the Booking Form signifies your assent to these terms.
Complaints
If you have a complaint about anything during your holiday please raise it with a member of our staff immediately and if you wish to pursue it following your departure please write to us within 28 days of your departure. However, we do suggest that you try and complete a report about the complaint while you are on holiday. This does not affect your statutory rights.
Forgotten Something?
If, when you get home, you find you have left something with us, please don’t panic. Give us a call and we will see if we have it. If we do we will pack it up for you and you can organise for a courier to collect it. There is no charge for this service. Unfortunately, due to the complexities of Royal Mail parcel service it is not possible for us to pack and post items. We would however be more than happy to hold them for you for your next visit.
Liability
Sandgreen Caravan Park cannot accept responsibility for temporary non-function of facilities or for theft, damage or injury, howsoever caused. All persons, cars and vehicles of any description together with their contents enter the park at the owner’s risk. The Park Warden reserves the right to refuse entry or request customers to leave.
WEBSITE TERMS & CONDITIONS
These terms and conditions govern your use of www.sandgreencaravanpark.co.uk (this website).
By using this website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, you should not use this website.
Copyright
Content on this website may be viewed, downloaded for caching purposes only, and printed for your own personal use, subject to the restrictions below.
You must not:
republish material from this website (including republication on another website);
reproduce, duplicate or copy material from this website for a commercial purpose;
Disclaimers and limitations of warranties and liability
We endeavour to ensure that the information on this website is correct and that the material on the website is kept up-to-date as possible. However, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the extent permitted by law, we will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of this website.
Variation
The terms and conditions of this website may be revised from time to time and the current version displayed on this page. The revised terms and conditions will apply from the date of publication on this website.
Governing Law
These terms and conditions shall be governed by and construed in accordance with Scottish law and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the Scottish courts.
